Questions? We're here to help.
Send us an email at hello@powerpace.app — questions about PowerPace, a problem, or a request. We usually reply within two working days, in English or German.
Helpful to us: your device (iPhone, Apple Watch, Android phone, Wear OS), the app version and what exactly happened — a screenshot is welcome. The more specific, the faster we can help.
Platform
iPhone & Apple Watch
PowerPace for iPhone and Apple Watch — including workouts on the watch.
Go to iPhone page →Android & Wear OS
PowerPace for Android and Wear OS watches — fully integrated with Health Connect.
Go to Android page →Frequently asked questions
Things people often ask.
Where is my data stored?
On your device. There is no PowerPace account and no server that sees your workouts. If you turn it on, the data also goes into your own iCloud (iOS) or your own Google-account backup (Android) — we have no access to that either. Details are in the privacy policy.
I'm switching devices — will my workouts survive?
Yes, if backup is enabled: on iOS via iCloud (switchable in the app or via iCloud backup), on Android via the device backup in your Google account. Without a backup, workouts stay only on the old device.
Apple Watch or Wear OS with PowerPace?
Yes. On iOS the Watch app runs standalone — including heart rate and cardio recording, plus rest timer and RPE entry on the wrist. On Android PowerPace works with Wear OS and Health Connect. Pairing happens automatically once both apps are installed.
Apple Health and Health Connect?
PowerPace can, on request, write workouts to Apple Health (iOS) or Android Health Connect — only after you explicitly grant permission in the app and in the system. What exactly is written is described in the privacy policy.
Cost, purchases and refunds?
PowerPace is a one-time purchase, not a subscription. Purchases go through the App Store or Google Play. You'll find invoices there in your account; refunds are requested from Apple (reportaproblem.apple.com) or Google (Play order history). We never see any payment data.
I found a bug.
Thanks! Send us your device, app version and the steps to reproduce — ideally with a screenshot or short screen recording. We'll get back to you.
In which languages is PowerPace available?
German and English — the app follows your device language.
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